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Privacy Policy

About our Privacy Policy

 

Sooperfoods – Privacy Policy

Last Updated: 01/01/2026

Sooperfoods (“we”, “our”, “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
This Privacy Policy applies to all customers who interact with our services, including our WhatsApp bot, website, and delivery operations.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Mobile number

  • Address (Flat, Building, Society, Area)

  • Email address (if provided)

  • Preferred delivery slot or instructions

1.2 Order & Subscription Details

  • Product selections

  • Subscription plan

  • Units per day

  • Hold/resume dates

  • Renewal preferences

  • Delivery history

1.3 Payment Information

Processed securely via Razorpay:

  • Payment status

  • Razorpay order ID

  • Razorpay payment ID

  • Transaction amount & date

❗ Note:
We do not store card numbers, UPI IDs, passwords, or sensitive payment data.
All payment information is handled by Razorpay as per RBI & PCI-DSS standards.

1.4 Automated WhatsApp Communications

  • Messages sent/received via WhatsApp API

  • Order confirmations

  • Delivery updates

  • Complaints & support interactions

1.5 Technical Information

  • Device type

  • IP address

  • Browser or WhatsApp platform metadata
    (Used only for performance, analytics, and security.)

2. How We Use Your Information

We use your data only for providing and improving our services, including:

2.1 Order Processing

  • Creating new orders

  • Managing subscription details

  • Processing renewals

  • Updating delivery quantity, hold/resume dates

2.2 Delivery Fulfillment

  • Assigning deliveries to agents

  • Optimizing routes based on location

  • Ensuring correct and timely delivery

  • Notifying you about delivery schedule changes

2.3 Payments

  • Generating payment links

  • Confirming successful payments

  • Activating subscriptions after payment

2.4 Customer Support

  • Handling complaints

  • Managing feedback

  • Resolving service-related issues

2.5 Automated Notifications

  • Order confirmations

  • Delivery reminders

  • Hold/resume updates

  • Pending payment reminders

  • Renewal notifications

2.6 Service Improvements

  • Understanding customer behavior

  • Enhancing product and operational efficiency

We never sell or misuse your personal data.

3. Sharing of Information

We share personal information only with essential service partners:

3.1 Payment Gateway (Razorpay)

To securely process payments.

3.2 Delivery Partners / Agents

To deliver products to your address.

3.3 Technology Providers

WhatsApp API service providers and hosting providers to run the bot and backend systems.

We do NOT:

  • Sell your data

  • Share data with advertisers

  • Share data with unrelated third parties

4. Data Security

We use industry-standard practices to protect your data, including:

  • Encrypted connections (HTTPS)

  • Secure API calls

  • Limited internal data access

  • Regular audits of logs and access controls

However, no digital system can guarantee 100% security.
We will notify you if any security breach affects your personal data.

5. Data Retention

We retain your data only as long as:

  • You are an active customer, or

  • It is necessary to comply with legal, accounting, or operational requirements.

You may request deletion of your data at any time (see Section 9).

6. Cookies & Tracking Technologies

(If you use a website)

We may use cookies for:

  • Improving website experience

  • Analytics

  • Saving user preferences

Cookies do NOT store personal or payment information.

7. WhatsApp Permissions & Communication

By interacting with our WhatsApp bot or providing your number:

  • You consent to receive order-related and transactional messages.

  • You may also receive promotional messages (optional opt-out available).

  • WhatsApp conversations may be stored for service quality & dispute resolution.

8. Children’s Privacy

Our services are not intended for individuals under 13.
We do not knowingly collect data from minors.

9. Your Rights

Depending on your region, you may request:

  • Access to your data

  • Correction of incorrect information

  • Deletion of your account & data

  • Restriction of certain processing

  • Opt-out from promotional messages

To submit a request, contact us at:
info.sooperfoods@gmail.com or via WhatsApp.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Updated versions will be posted on our website and may be shared via WhatsApp.

11. Contact Information

For questions, concerns, or requests, contact us at:

Sooperfoods Support Team
📩 info.sooperfoods@gmail.com
📱 +91-7620394544
🌐 www.sooperfoods.com

 

 

 

 


  

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